🐻 MAMA’S COOL CUBS

Because behind every cool little cub is a Mama who's keeping the whole bloody circus running. 😂🧡

Create a mug that's completely unique to your family by choosing from 29 different cub characters and adding each child’s name underneath.

You choose your little crew, send us the names, and we'll put everything together into your very own Mama’s Cool Cubs design. 🥰

✏️ HOW TO PERSONALISE

1. Choose the cub character(s) you’d like
2. Add the name for each cub
3. Double-check your choices & spelling
4. Add to basket and leave the rest to us 🧡

We'll arrange your chosen cubs and names to create the finished design.

Please double-check all names before ordering — we'll use the spelling you provide.

☕ THE DETAILS

• 11oz white ceramic mug
• Choose from 29 different cub designs
• Personalised with your chosen names
• Your family design arranged especially for you
• Glossy finish
• Vibrant permanent sublimation print
• Made to order at Ginger House
• Carefully packed ready for gifting

🎁 PERFECT FOR

Mother’s Day • Birthdays • Christmas • New Mums • Mum from the kids • Blended families • Or simply reminding Mama that her little cubs think she’s bloody brilliant. 🐻🧡

🧡 MADE JUST FOR YOU

This isn't an off-the-shelf mug — we build your design using your chosen cubs and names, then make it to order right here at Ginger House.

A little more work for us… but a much more special mug for you. 🥰

Please note: Colours can vary slightly between screens and the finished print — that's completely normal with the printing process.

Shipping Policy

Ginger House Designs

At Ginger House Designs, every order is crafted with care. This Shipping Policy explains how and when your items will be dispatched, how delivery works, and what to expect once your order is on its way.

Processing Times

Many of our products are handmade, personalised, or made to order. Processing times vary depending on the item and are shown on the home page.

During busy periods (such as Christmas, Mother’s Day, or seasonal sales), processing times may be longer.

If your order contains multiple items, they may be dispatched together once all items are complete.

Delivery Options & Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

We currently ship to:

• UK Mainland, Highlands & Islands

• Northern Ireland

Delivery options may include:

• Tracked delivery

• Express delivery (where available)

Available services will be shown at checkout.

Estimated Delivery Times

Delivery times begin after your order has been dispatched.

Typical delivery estimates:

• UK Tracked: 2–5 working days

• UK Express: 1–2 working days

• International: 5–21 working days (varies by country)

These are estimates only. We cannot guarantee delivery dates once your parcel is with the courier.

Tracking Your Order

If your chosen shipping method includes tracking, you will receive a tracking number once your order has been dispatched.

Some services may not include tracking; this will be shown at checkout.

Delivery Delays

We are not responsible for delays caused by:

• Royal Mail or courier services

• Customs processing

• Incorrect or incomplete delivery information provided by the customer

• Weather disruptions or strikes

We will always do our best to help if your parcel is delayed.

Incorrect Delivery Information

Please ensure your delivery address is correct at checkout. If an incorrect address is provided and the parcel is returned to us, you may be responsible for additional postage costs to resend it.

Lost or Missing Parcels

If your parcel does not arrive within the expected time frame:

• Please contact us so we can investigate

• Couriers may require a set number of days before a parcel is considered lost

• Once confirmed lost, we will arrange a replacement or refund in line with our policies

For tracked services, we may ask you to check with neighbours or your local delivery office.

International Orders

International customers are responsible for any customs fees, import duties, or taxes charged by their country.

We cannot predict these costs, and they are not included in your order total.

Delivery times may vary significantly depending on customs processing.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours with:

• Your order number

• Photos of the packaging and damaged item

We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or need help with your order, you can reach us at:

zoe@gingerhousedesigns.co.uk

We’re always happy to help.