Terms of service

Terms of Service

Ginger House Designs

Welcome to Ginger House Designs. By placing an order with us or using our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.


1. About Us

Ginger House Designs creates handmade, personalised, and made‑to‑order gifts and home décor. If you need to contact us, you can reach us at:

gingerhousecontacts@gmail.com


2. Use of Our Website

By using our website, you agree that:

  • You will not use the site for unlawful or harmful purposes

  • You will not attempt to interfere with the website’s security or functionality

  • You will provide accurate information when placing an order

We reserve the right to update or change these Terms at any time.


3. Product Information

We take great care to ensure product descriptions, photos, and details are accurate. However:

  • Colours may vary slightly due to screen settings

  • Handmade items may have small variations, which are part of their unique character

  • Personalised items are created based on the information you provide

If an error occurs in pricing or product information, we may cancel or amend the order after contacting you.


4. Personalised & Custom Orders

Many of our products are personalised or made to order. By purchasing a personalised item, you confirm that:

  • All spelling, names, dates, and details provided are correct

  • You understand that personalised items cannot be returned unless faulty

  • Production begins shortly after ordering, so cancellations may not be possible

Please double‑check all personalisation details before checkout.


5. Pricing & Payment

All prices are shown in GBP (£). We reserve the right to update prices at any time. Payment must be completed at checkout before your order is processed.

We accept the payment methods shown at checkout.


6. Order Processing & Turnaround Times

As a handmade business, processing times may vary depending on the product. Estimated dispatch times are shown on each product page.

During busy periods (such as holidays), processing times may be longer.


7. Shipping

Shipping costs are calculated at checkout. Once dispatched, delivery times depend on the courier and your location.

We are not responsible for delays caused by postal services, customs, or incorrect delivery information provided by the customer.


8. Returns, Refunds & Cancellations

Our full Returns & Refunds Policy can be found on our website.

Key points:

  • Non‑personalised items may be returned within 14 days

  • Personalised or custom‑made items cannot be returned unless faulty

  • Faulty or damaged items will be repaired, replaced, or refunded in line with UK consumer law

Please contact us within 48 hours of delivery if there is an issue with your order.


9. Intellectual Property

All designs, product photos, descriptions, and branding belong to Ginger House Designs. You may not copy, reproduce, or use our content without written permission.


10. Limitation of Liability

We are not liable for:

  • Losses caused by incorrect personalisation details provided by the customer

  • Delays caused by postal services or third‑party couriers

  • Misuse of products after delivery

  • Any indirect, incidental, or consequential damages

Our liability is limited to the value of your order.


11. Privacy

We respect your privacy and handle your data in accordance with our Privacy Policy. By placing an order, you consent to the processing of your information for order fulfilment and customer service.


12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.