Shipping policy

Shipping Policy

Ginger House Designs

At Ginger House Designs, every order is crafted with care. This Shipping Policy explains how and when your items will be dispatched, how delivery works, and what to expect once your order is on its way.


Processing Times

Many of our products are handmade, personalised, or made to order. Processing times vary depending on the item. Our current general turnaround time is displayed on our website, and any product-specific processing information will be shown on the relevant product page where applicable.

During busy periods (such as Christmas, Mother’s Day, or seasonal sales), processing times may be longer.

If your order contains multiple items, they may be dispatched together once all items are complete.


Delivery Options & Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

We currently ship to:

  • United Kingdom
  • European Union
  • International destinations where shipping is available at checkout

Delivery options may include:

  • Tracked delivery

  • Express delivery (where available)

Available services will be shown at checkout.


Estimated Delivery Times

Delivery times begin after your order has been dispatched.

Typical delivery estimates:

  • UK Tracked: 2–5 working days

  • UK Express: 1–2 working days

  • International: 5–21 working days (varies by country)

These delivery times are estimates only unless we have expressly agreed a specific delivery date with you. Delays can occasionally occur, but this does not affect your statutory rights regarding delivery.


Tracking Your Order

If your chosen shipping method includes tracking, you will receive a tracking number once your order has been dispatched.

Available delivery services and any tracking information will be shown at checkout where applicable.


Delivery Delays

Delivery times are estimates unless we have expressly agreed a specific delivery date with you. Occasionally deliveries may be affected by circumstances outside our reasonable control, such as severe weather, strikes or disruption to delivery networks.

If your parcel is delayed or does not arrive, please contact us and we will work with the delivery provider to investigate and resolve the issue. Where we arrange delivery, our responsibilities to you are not affected simply because we use a third-party postal or courier service.

If a delivery problem results from incorrect or incomplete delivery information supplied by you, additional delivery costs may apply where reasonable.


Incorrect Delivery Information

Please ensure your delivery address is correct at checkout. If incorrect or incomplete delivery information supplied by you causes a parcel to be returned to us, you may be responsible for reasonable additional postage costs if you ask us to resend the order.


Lost or Missing Parcels

If your parcel does not arrive within the expected time frame:

  • Please contact us so we can investigate

  • Couriers may require a set number of days before a parcel is considered lost

  • If the parcel is confirmed lost, we will arrange an appropriate replacement or refund in accordance with your statutory rights and applicable law.

For tracked services, we may ask you to check with neighbours or your local delivery office.


International Orders

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient. Any applicable charges collected at checkout will be shown before you complete your purchase.

Delivery times may vary significantly depending on customs processing.


Damaged Parcels

If your order arrives damaged, we recommend contacting us within 48 hours where possible so we can resolve the issue quickly. This 48-hour request does not affect your statutory rights. Please provide:

  • Your order number

  • Photos of the packaging and damaged item

We will resolve the issue as quickly as possible.


Contact Us

If you have any questions about shipping or need help with your order, you can reach us at:

zoe@gingerhousedesigns.co.uk

We’re always happy to help.